FAQ’S

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FREQUENTLY ASKED QUESTIONS

I LIVE IN A UNIT – CAN I STILL GET A CHOCK-A-BOX DELIVERED?

Definitely. We can put a chock-a-box anywhere that’s convenient for you. It might be your carspace at the unit block, a driveway if you live in a house or even on the street.

HOW DO I STOP EVERYTHING MOVING AROUND INSIDE THE BOX WHEN IT’S ON THE TRUCK?

We recommend packing your box this way – heaviest items on the bottom, lighter items on top. Use good packing supplies i.e. the right size boxes, moving blankets, bubble wrap etc and try and fill in every space you can to try and limit movement. And don’t worry, your box is transported flat to our warehouse and we never tip or tilt it in any way. Check out our packing tips here

HOW MUCH DOES A CHOCK-A-BOX COST?

We deliver your box for free, charge $129 per month storage for one box, then charge $99 for final re-delivery of your box. That’s it. Simple.  Find out more about long-term storage discounts, multiple-box discounts and optional extras.

DO YOU TAKE CREDIT CARD?

Yes. We most certainly do. You can also pay by direct credit, direct transfer or even good old-fashioned cash.

HOW LONG DO I HAVE TO LOAD AND UNLOAD MY CHOCK-A-BOX?

Don’t worry, there’s no rush. Take your time and just call us when you’re ready and we’ll come and pick up your box and take it back to our storage facility.

IS THERE ANYTHING I CAN’T PUT IN A CHOCK-A-BOX?

Yes. There are a number of things you can’t store in a chock-a-box for safety reasons. These include:
Any flammable or hazardous goods
Firearms, explosives or munitions
Live animals or plants
Toxic goods
Waste
Polluted or contaminated goods
Food or perishables
Any illegal goods.

HOW DO I ORGANISE FOR MY CHOCK-A-BOX TO BE RE-DELIVERED TO ME?

It’s easy, just call us on 1300 CHOCKA (246 252) to arrange a day and time that’s convenient. We would recommend giving us 7 days notice or more, especially in busy times such as around the Easter and Christmas holidays.

DO I HAVE TO BE THERE WHEN YOU DELIVER?

Providing payment has been arranged, you don’t have to be home. Please just ensure that you’ve left specific instructions as to where you would like your chock-a-box to be delivered.

WHAT IS MOBILE SELF STORAGE

Pretty much exactly what it says on the tin – self storage that’s mobile i.e. it comes to you. So no more lugging boxes and furniture to a storage shed that’s miles away. With chock-a-box that shed comes to you!.

IF YOU BRING THE STORAGE TO ME, SURELY THAT MEANS IT’S MORE EXPENSIVE?

No, it’s not. In fact, Chocka Box is actually cheaper than old fashioned storage! Not to mention it’s waaaaay more convenient.

HOW BIG IS A CHOCK-A-BOX?

Our boxes are 2.4 metres long, 2.2 metres high and 1.5 metres wide. As a rough rule we’d say they were big enough to hold 1-2 rooms of furniture and belongings and easily fit into a car space or driveway for packing. If you’re not sure how many boxes you need, just order extra and we won’t charge you for any boxes you don’t use.Check out our storage calculator here

WHAT ARE CHOCK-A-BOXES MADE OUT OF?

Chock-a-boxes are made from a strong and durable wood composite that’s both strong and breathable – protecting your belongings from mould and mildew. They’re also covered with a strong, waterproof cover and raised off the ground, so you don’t have to worry about anything getting wet either while you’re packing or en-route to our warm and dry storage!

WHAT HAPPENS IF MY CHOCK-A-BOX GETS WET?

You don’t have to worry. Our boxes have a weather-resistant cover that’s highly durable so your belongings will stay dry and protected while you’re packing and en-route to secure facility. Plus, our boxes sit off the ground, so you don’t have to worry about ground seepage if it has to sit on damp ground while packing.

CAN I ACCESS MY STUFF WHENEVER I NEED TO?

You sure can! You can visit your box at our facility for free, you just need to call us 24 hours in advance. Alternatively, we can deliver your box to you for a $99 re-delivery fee – then put in or take out what you want, and then we’ll take it back to the storage facility.

HOW SECURE IS MY CHOCK-A-BOX?

In a word – very. We will provide you with a lock (or you can provide your own if you prefer) that only you have the keys to. We won’t keep any copies so you can rest assured only you and your loved ones will have access to your belongings. And once your chock-a-box is at our storage facility we look after it as if it was our own. Our facility boasts state-of-the-art security, so your chock-a-box is as safe as houses.

HOW MANY CHOCK-A-BOXES SHOULD I ORDER?

Our general rule of thumb is one chock-a-box for every 1-2 rooms of belongings. But don’t worry, if you’re not sure just order more boxes to be safe and whatever boxes we deliver that you don’t use you won’t be charged for. Simple. Check out our storage calculator here

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ChockaBox is rated 5 out of 5 based on 66 reviews from around the Web.
2017-01-24
     
Highly recommend ChockaBox. Justin will go above and beyond to try and help out in anyway. Have been using ChockaBox for almost 12 months and am very...